Privacy Policy
Festivetreecraft Ltd. (operating as "Festivetreecraft") acts as the data controller for personal details gathered through festivetreecraft.online. This document sets forth the categories of information we record, the purposes of retention, the storage durations, authorized recipients, and your legal entitlements.
Who is responsible
Festivetreecraft Ltd., residing at 15 St Benedicts Street, Norwich, NR2 4PE, United Kingdom. Enquiries regarding data handling should be directed to [email protected].
Legal framework
All personal records are handled in strict adherence to UK GDPR and the Data Protection Act 2018 and the prevailing regulatory requirements in United Kingdom. In the event of any discrepancy between this statement and governing legislation, statutory provisions shall supersede.
What we collect
Upon placing an order, we request the necessary particulars for fulfillment: customer name, shipping address, email, telephone contact, and chosen articles. We never gather or store payment card records upon this site. During navigation, our systems log routine technical metrics, such as IP addresses, browser specifications, and viewed pages, utilizing the cookies detailed below.
- Customer contact and shipping details including legal name, postal address, email, and telephone number
- Order transaction history including selected craft decorations and fulfillment logs
- Technical telemetry and device diagnostics including IP address, operating system, and browser version
- Customer support inquiries, return claims, and general correspondence
Why we use it
- To fulfill seasonal orders, arrange distribution, and manage item returns.
- To respond to correspondence and convey transactional progress reports.
- To safeguard our systems and evaluate overall site usage patterns.
- To share occasional seasonal notices when you have opted in, with an option to revoke subscription attached to each dispatch.
Authorized third-party recipients
Postal partners receive necessary delivery records. Payment processors obtain the minimum information required to complete remittance. Web hosting and analytics services handle technical data under contractual supervision. We never sell personal details to external parties.
Under the statutory provisions of the UK Data Protection Act 2018, Festivetreecraft Ltd. does not sell, lease, or rent consumer personal information to commercial third parties.
Periods of data retention
Transactional records are preserved for the statutory timeframe required by fiscal law before secure deletion. Account details remain preserved until you formally terminate your profile. General analytical metrics are kept for 14 months.
Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom consumers possess legal rights to access, rectify, delete, restrict processing, receive a portable copy of personal data, and challenge automated processing.
Security
Festivetreecraft Ltd. does not process, handle, or store payment card details because customer payments are made exclusively via free Cash on Delivery or Direct Bank Transfer.
Questions about this policy
You may write to [email protected] or telephone +44 1603 838 702 during Mon-Thu 07:45-17:15, Fri 07:45-16:15, Sat 09:15-12:45. We reply to all communications within one business day.
- Merchant
- Festivetreecraft Ltd.
- Registered address
- 15 St Benedicts Street, Norwich, NR2 4PE, United Kingdom
- [email protected]
- Phone
- +44 1603 838 702
- Working hours
- Mon-Thu 07:45-17:15, Fri 07:45-16:15, Sat 09:15-12:45
- Registration
- Company No. 05528995